FAQ

1. What does Make Your Furniture sell?
We sell bedside tables, including slim two-drawer units, three-drawer cabinets, a rustic drawer-and-cupboard design and a grey open-shelf design with an oak-effect top.

2. How do I choose the right size?
Measure the available width and depth beside your bed, compare the tabletop height with your mattress, and leave clearance for drawers and doors. Check the product page's external dimensions and product weight before ordering.

3. Are all the bedside tables solid wood?
No. Materials vary. Some products use pine, while others use MDF or particleboard with painted or wood-effect finishes. An oak-effect top describes the appearance and is not the same as solid oak. Refer to the individual specification.

4. Is assembly required?
The current range requires self-assembly. Follow the supplied instructions and fit any required wall restraints using fixings suitable for the wall. Assembly and installation services are not included unless expressly stated.

5. Are lamps and other accessories included?
No. Unless specifically listed as included, lamps, books, baskets, bedding and other styling accessories are for illustration only. Each listing states what is supplied.

6. Where do you deliver?
We deliver within the United Kingdom, including Northern Ireland and UK island addresses. We do not deliver to British military addresses, including BFPO addresses, or outside the UK. The Channel Islands and Isle of Man are not included.

7. How much is delivery and how long does it take?
Standard delivery costs £0.00. Processing takes 1–2 working days and transit takes 3–7 working days. Total delivery is estimated at 4–9 working days from the start of processing. These are estimates, not guaranteed arrival dates.

8. What is the order cutoff time?
Orders are processed Monday–Friday, 9:00 am–6:00 pm (UTC-5), with a daily cutoff at 6:00 pm. We are closed on Saturdays, Sundays and bank holidays in England and Wales. Orders received after the cutoff or on a closed day begin processing on the next working day.

9. How can I track my order?
Use the tracking details in your dispatch notification. Tracking normally begins updating within 24–48 hours after dispatch. Contact us if it remains inactive beyond that period.

10. Can I change or cancel an order?
Email info@makeyourfurni.com within 24 hours of ordering to request a change or cancellation before dispatch. We will try to help, although changes may not be possible once preparation has begun. This does not limit your statutory cancellation rights or our 30-day return policy.

11. Can I return a bedside table if I change my mind?
Yes. Notify us within 30 calendar days after delivery, then send it back within 14 calendar days after your notice unless another arrangement is agreed. You pay the direct return cost. Reasonable inspection is allowed; see the Refund Policy for handling and packaging details. There is no restocking fee.

12. What if the item is damaged, faulty or wrong?
Contact us promptly, preferably within 3 days of delivery, with your order number and photographs where available. Make Your Furniture pays reasonable return costs for a confirmed fault, damage on arrival or our error. Reporting later does not automatically remove your legal rights.

13. Do you offer exchanges?
We do not offer direct exchanges for a change of mind. You can return an item and place a new order. Statutory rights to a replacement for faulty goods are unaffected.

14. When will I receive a refund?
Approved refunds are returned to the original payment method within 5 working days of approval. Statutory deadlines also apply and cannot be extended by our approval process. Contact us if the refund has not appeared by then.

15. Which payment methods can I use?
Use one of the methods displayed at checkout. Available options may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay and Google Pay. Prices and payments are in GBP.

16. How do I contact customer service?
Email info@makeyourfurni.com. Our hours are Monday–Friday, 9:00 am–6:00 pm (UTC-5), excluding bank holidays in England and Wales. This is 2:00 pm–11:00 pm during GMT or 3:00 pm–midnight during British Summer Time.