Privacy policy

1. Who is responsible for your information
MAKE YOUR FURNITURE LTD is the controller of the personal information processed for Make Your Furniture at makeyourfurni.com. Contact info@makeyourfurni.com

2. Information we handle
We collect information you give us when you place an order, contact us, request a return or subscribe to communications. This can include your name, billing and delivery addresses, email address, telephone number, order details and correspondence. If you send photographs about a damaged item, we use them to assess the issue.

Our Shopify store and service providers also process technical information needed to operate and protect the website, such as IP address, device and browser information, checkout activity and cookie preferences. Payment providers handle payment credentials and send us transaction and payment-status information. Do not send full card details by email.

Information may come directly from you or from Shopify, payment providers and couriers involved in your order, including payment authorisation and delivery updates.

3. How and why we use information
We use order and contact details to fulfil our contract with you: taking payment, arranging delivery, sending order updates and dealing with returns.

We process records required for tax, accounting and other legal obligations. We also use proportionate information for our legitimate interests in securing the store, preventing fraud, answering enquiries and resolving disputes, while considering your privacy rights.

Where we rely on consent for optional cookies or marketing, you can withdraw it at any time. Withdrawing consent does not affect earlier lawful processing. We do not treat acceptance of our terms or placing an order as consent to unrelated marketing.

The information required at checkout is needed to process and deliver your order. If it is not provided, we may be unable to complete the purchase.

4. Who receives information
We share relevant information with Shopify, payment processors, delivery and fulfilment providers, IT and customer-service providers, and professional advisers where needed for their work. We may disclose information to authorities when legally required or to establish or defend legal claims. We do not sell customer contact lists.

Shopify and payment providers may also act as independent controllers for some of their own services. Their privacy notices explain those uses. Shopify's notice is available at https://www.shopify.com/uk/legal/privacy.

5. Cookies and similar technologies
Essential technologies support functions such as the basket, checkout, security and remembering privacy choices. Where optional analytics or advertising technologies are enabled, we obtain consent when required before using them. Information about optional technologies and the available choices is provided when those technologies are offered.

You can adjust the store's cookie preferences where provided, use your browser's cookie settings or contact us for help. Blocking essential cookies may prevent checkout from working. Merely continuing to browse is not consent to optional tracking. Marketing messages, if you subscribe, include an unsubscribe option.

6. International processing
Shopify and other service providers may process information outside the United Kingdom, including in Canada, the European Economic Area and the United States. Where required, transfers must be supported by UK adequacy arrangements or appropriate contractual safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. Contact us for information about safeguards relevant to your data.

7. Keeping and protecting information
We retain order and accounting records for applicable legal record-keeping periods. Enquiries, returns correspondence and security records are retained for as long as reasonably needed to deal with the issue, maintain security and resolve relevant claims. Consent and suppression records may be retained to honour your preferences. We delete or anonymise information when it is no longer needed.

We use appropriate access controls and safeguards, but no online service can guarantee absolute security.

8. Your rights
Depending on the circumstances, you may request access, correction, deletion, restriction or portability of your information, and object to certain uses. You can object to direct marketing at any time. Rights may be limited where we must retain information by law.

Email info@makeyourfurni.com to make a request. We may need to verify your identity and will respond within the applicable legal timeframe, normally one month. Payment and security providers may use automated checks; contact us if you need an explanation or review of an order decision.

You can also complain to the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/. You do not have to contact us first, although we welcome the opportunity to resolve a concern.

9. contact

Make Your Furniture
Operated by MAKE YOUR FURNITURE LTD
Business address: Unit 5 Ashley Lane, Shipley, West Yorkshire, BD17 7DB, England, United Kingdom
Website: https://makeyourfurni.com
Email: info@makeyourfurni.com
Telephone: --
Customer service hours: Monday–Friday, 9:00 am–6:00 pm (UTC-5).
Closed: Saturdays, Sundays and bank holidays in England and Wales.