Shipping policy

1. Delivery area
We deliver within the United Kingdom: England, Scotland, Wales and Northern Ireland, including UK island addresses. We do not deliver to British military addresses, including British Forces Post Office (BFPO) addresses.

We do not ship outside the United Kingdom. The Channel Islands and Isle of Man are outside our delivery area.

2. Delivery charge
Standard delivery: £0.00 on all eligible orders. Any amount payable is shown before you place the order.

3. Processing hours and daily cutoff
Orders are processed Monday–Friday, 9:00 am–6:00 pm (UTC-5).
Daily order cutoff: 6:00 pm (UTC-5).
Closed: Saturdays, Sundays and bank holidays in England and Wales.

UTC-5 is a fixed offset, not UK local time. These hours correspond to 2:00 pm–11:00 pm during GMT and 3:00 pm–midnight during British Summer Time.

Processing begins after order and payment confirmation. Orders received after the cutoff, at weekends or on a closed day begin processing on the next working day. Orders received before the cutoff enter the processing schedule that working day; this does not guarantee same-day dispatch.

4. Estimated delivery times
Order processing: 1–2 working days.
Transit after dispatch: 3–7 working days.
Estimated total delivery time: 4–9 working days from the start of processing.

Working days are Monday–Friday, excluding bank holidays in England and Wales. These are estimates, not guaranteed arrival dates or appointments. Local holidays, weather and courier disruption can affect delivery. We will contact you if we become aware of a significant delay affecting your order.

5. Couriers and tracking
Delivery services may include DHL, UPS and FedEx, depending on the route and parcel. Your dispatch notification identifies the carrier and provides tracking details. Tracking normally starts showing updates within 24–48 hours after dispatch. Contact us if it remains inactive beyond that period.

6. Receiving furniture
Check the product dimensions and access to your property before ordering. Do not assume that assembly, installation, delivery to a particular room or removal of packaging is included; any such service must be expressly stated in the order details.

If the packaging or furniture appears damaged, take photographs where possible and contact us promptly, preferably within 3 days of delivery. This helps us investigate but does not limit your legal rights. Do not continue assembling a visibly damaged or unsafe item.

7. Address changes and delivery problems
Email info@makeyourfurni.com within 24 hours of ordering to request an address correction. Once dispatched, changes may not be possible.

If a parcel is delayed, missing or marked delivered but cannot be found, contact us with your order number. We will investigate with the carrier and arrange an appropriate resolution. We remain responsible for delivery in accordance with your statutory rights.

If delivery fails because of an incorrect address or a missed delivery, contact us to discuss the options. Any additional delivery arrangement and charge will be explained and agreed before it is made. We do not impose an automatic penalty.

8. Contact
Email: info@makeyourfurni.com
Telephone: --
Customer service hours: Monday–Friday, 9:00 am–6:00 pm (UTC-5).
Closed: Saturdays, Sundays and bank holidays in England and Wales.
Business address: Unit 5 Ashley Lane, Shipley, West Yorkshire, BD17 7DB, England, United Kingdom