Refund policy

1. Our 30-day return period
You may notify us that you wish to return a bedside table within 30 calendar days after delivery. Email info@makeyourfurni.com with your order number and the item you wish to return. A reason is helpful but is not required for a change-of-mind cancellation.

Send the goods back within 14 calendar days after telling us you wish to return them, unless we agree to collect them or arrange a different date. Contacting us helps us identify the parcel and provide suitable return instructions; you do not lose a valid statutory cancellation right by not obtaining an authorisation number.

2. Your statutory cancellation right
For ordinary online purchases, you have a legal right to cancel without giving a reason until 14 days after the day you receive the goods. For goods in one order delivered separately, this period generally runs from receipt of the last item. Our 30-day policy extends the notification period and does not replace your statutory rights.

You may cancel by a clear statement sent by email or post. You may use the optional form below, but it is not compulsory. The 24-hour amendment request window does not limit this right.

3. Condition of change-of-mind returns
You may open the packaging and inspect the product as you reasonably would in a shop. Return the item with its components, fittings and instructions, using the original packaging where possible or equally protective packaging.

Handling beyond what is necessary to establish the product's nature, characteristics and functioning may reduce its value. Where legally permitted, we may deduct that actual reduction from a change-of-mind refund and explain the calculation. We do not impose a blanket refusal because a box has been opened or furniture has been assembled. This rule does not reduce your remedies for an original fault or incorrect description.

4. Return delivery costs
If you change your mind, you pay the direct cost of returning the item. The cost depends on the packed size, weight, collection location and carrier. Bedside tables can be heavy; obtain a suitable courier quotation before arranging a return. We can help you identify the relevant parcel information.

For a confirmed fault, damage on arrival, an incorrect item or another error on our part, Make Your Furniture pays the reasonable return cost. Contact us so that we can arrange a prepaid return or collection, or agree reimbursement of reasonable postage.

Restocking fee: £0.00. We do not charge a refund administration fee.

5. Damaged, faulty or incorrect goods
Please contact us within 3 days of delivery where possible, with the order number, a description of the problem and photographs if available. This is a request for prompt reporting, not a three-day limit on your rights. Missing that period does not automatically invalidate a claim.

Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. You normally have a 30-day short-term right to reject qualifying faulty goods. Rights after that period may include repair or replacement and, where the legal conditions are met, a price reduction or refund. Our commercial return deadline does not end those rights.

6. Return address
MAKE YOUR FURNITURE LTD
Unit 5 Ashley Lane
Shipley
West Yorkshire
BD17 7DB
England
United Kingdom

Include your order number inside the parcel and retain proof of postage. Let us know before sending damaged furniture so that we can help arrange safe transport. Avoid placing labels directly on the furniture.

7. Refunds
We assess returned goods or relevant return evidence promptly and tell you the outcome. Approved refunds are returned to the original payment method within 5 working days of approval. If the refund has not appeared by then, contact us so that we can trace it.

For a statutory cancellation where we have not offered collection, we refund without undue delay and no later than 14 calendar days after receiving the goods back or evidence that you sent them back, whichever is earlier. Where we have offered collection, the applicable 14-day period runs from your cancellation notice. An internal approval process will not extend the legal deadline. Refunds for a valid rejection of faulty goods are made without undue delay and within the applicable statutory limit, normally 14 days after we agree that you are entitled to a refund.

We refund the product payment and any standard outbound delivery charge due under the law. Our standard delivery charge is £0.00. We do not deduct an undisclosed outbound delivery cost from a refund.

8. Exchanges and order changes
We do not provide direct exchanges for a change of mind. Return the unwanted item under this policy and place a new order for the item you prefer. This does not restrict any legal entitlement to a replacement for faulty goods.

For an amendment or cancellation before dispatch, email us within 24 hours of ordering. We will try to stop or amend the order, but preparation may already have started. Approved pre-dispatch cancellations are refunded to the original payment method within 5 working days.

9. Contact hours
Monday–Friday, 9:00 am–6:00 pm (UTC-5).
Closed: Saturdays, Sundays and bank holidays in England and Wales.
You may send a cancellation or return notice outside these hours; the time you send it counts, even if we reply on the next working day.