Payment Policy

1. Currency and total price
All prices and payments are in pounds sterling (GBP). Consumer prices include applicable VAT. Standard delivery is £0.00. The full amount payable is displayed at checkout before you place your order.

2. Payment methods
Available payment methods are shown at checkout. Depending on the payment services enabled and your device, these may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay and Google Pay. A payment option is accepted only when it is available for your checkout.

3. Payment confirmation
Payment is requested when you place your order. Order processing begins after the order and payment are confirmed. The payment provider or your bank may require an additional security check. An order acknowledgement is not the same as order acceptance; acceptance is explained in our Terms of Service.

4. Failed or pending payments
If payment fails, check your details or contact your payment provider. A pending bank authorisation does not necessarily mean the payment has been completed. If you are unsure whether an order was created, contact us before submitting the same order again.

5. Payment security
Payments are handled through the checkout's payment providers. Use only a payment method that you are authorised to use. We will not ask you to send a full card number, security code or online banking password by email.

6. Refunds
Approved refunds are returned to the original payment method within 5 working days of approval, subject to any earlier statutory deadline. We do not charge a restocking or refund administration fee. See our Refund Policy for the conditions and legal time limits.

7. Contact
Make Your Furniture
Email: info@makeyourfurni.com
Telephone: --
Customer service hours: Monday–Friday, 9:00 am–6:00 pm (UTC-5).
Closed: Saturdays, Sundays and bank holidays in England and Wales.